Elevate Your Performance
Welcome to SHEPARD CAPITAL GROUP's services page. Discover how we exponentially increase effectiveness and surpass KPI's. We tailor our training to your specific needs, ensuring a unique and impactful consulting and training program. Let us help you achieve peak performance.
Our Consulting & Training Services
SHEPARD CAPITAL GROUP offers a range of specialized consulting and training services designed to improve productivity and exceed expectations. We address your unique challenges with tailored solutions, ensuring significant and measurable results.
FDCPA Training
Ensure compliance and minimize risk with our expert FDCPA (Fair Debt Collection Practices Act) training. Tailored to your call center operations, our training keeps your team up-to-date with the latest regulations.
Customer Service Training
Enhance your customer interactions with our customer service training programs. We provide both individual and company-wide training, focusing on improving customer satisfaction and loyalty.
Handbook Creation
Develop comprehensive and effective handbooks with our handbook creation services. We help you create clear, concise, and compliant handbooks tailored to your organization's policies and procedures.
COLLECTION SERVICES
Shepard Capital Group offers Colletions & Recovery Services. We have success in Collections and Recovery for the following Clients: Bank of America, Chrysler Credit Corporation, BMW Financial Services, Infinity, Porsche, Chase, Wells Fargo, Citibank, One Main Financial, and Credex to name a few. We train Collections Personnel and execute the training to increase recovery rates for our Clients.
Communication from Shepard Capital Group is from a Debt Collector attempting to collect a debt Any information obtained will be used for that purpose.
At SHEPARD CAPITAL GROUP, we understand that one size does not fit all. We tailor our programs to address the specific areas of concern for your company, call center, or department. We are not a cookie-cutter consultant and trainer; we are your strategic partner.
Improved KPI's
Clients of SHEPARD CAPITAL GROUP experience noticeable improvements in all Key Performance Indicators (KPIs). From increased calls made and contacts to reduced wrap time and caller wait times, we drive measurable results and revenue growth.
Continued Training & Support
SHEPARD CAPITAL GROUP provides continued training in all areas of opportunity for your organization. We are committed to helping you sustain and build upon your successes, ensuring long-term growth and excellence in your operations.
